Welcome to the Hibji FAQ Page
If you're new to Hibji, it's natural to have a few questions. How to register, how long withdrawals take, how bonuses work — we've got all the answers laid out right here.
Hibji is one of Bangladesh's most popular online betting platforms. Every day, millions of users place sports bets, enjoy Live Casino games, and make secure withdrawals. Our FAQ page is updated regularly so you always have access to the most accurate information.
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Registration & Account
On the registration page Enter your name, mobile number, email, and password. Verify your mobile with an OTP, then upload your National ID to complete KYC. The whole process takes just 2–3 minutes.
Yes, creating an account on Hibji is completely free. There are no registration fees or monthly charges. You only need to deposit when you're ready to place a bet.
No. Under Hibji's policy, each person may only hold one account. If multiple accounts are found linked to the same individual, all accounts may be permanently suspended.
login page Click the "Forgot your password?" link. Enter your registered mobile number or email — an OTP or reset link will be sent to you. Use it to set a new password.
KYC verification is typically completed within 24 hours. During busy periods, it may take up to 48 hours. Uploading clear photos helps speed up the process.
Deposit & Withdrawal
Log in to your account → payment page Go → select Deposit → choose Mobile Pay or Nagad → enter the amount → send money to the provided number → submit your transaction ID. Your balance is usually updated within 5–10 minutes.
The minimum deposit is just ৳200. The minimum withdrawal amount is ৳500. Maximum limits vary depending on the payment method.
Withdrawals via Mobile Pay and Nagad are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days. Withdrawals may be held if KYC verification is incomplete.
Hibji does not charge any deposit or withdrawal fees. However, Mobile Pay or Nagad may apply their own transfer charges in line with their mobile banking policies.
Please wait 30 minutes first. If the issue persists, contact us via live chat or at support@hibji.bet with your transaction ID and a screenshot. We'll get it sorted quickly.
Bonuses & Promotions
The welcome bonus is added automatically the first time you deposit into a new account. Currently, you get a 100% bonus on your first deposit — up to ৳5,000.
Withdrawing a bonus requires meeting specific wagering conditions. Typically, you need to place bets worth 5–10x the bonus amount. Full terms are listed on the bonus offer page.
Enter your code in the "Promo Code" field on the registration form. You can also apply a promo code at the time of deposit. A valid code will automatically add the bonus to your account.
If you hit a certain amount in bet losses within a week, a portion of that amount is returned to you as cashback. The cashback rate and conditions are detailed in each offer's description.
Betting & Games
Bet on 20+ sports including cricket, football, tennis, basketball, volleyball, and kabaddi. sports page Browse the full games list. Live Casino and slots are available too.
Live betting means placing bets in real time on ongoing matches. You can bet even after a match has started, with odds updating every moment. Simply go to the Live Betting section and select the match you want to bet on.
Once a bet is confirmed, it generally cannot be cancelled. However, in certain situations — such as a match being postponed — Hibji will automatically cancel the bet and issue a full refund.
The minimum bet at Hibji is just ৳10, so you can start betting with a small budget and keep your risk low.
Security & Privacy
Yes. Hibji uses 256-bit SSL encryption. Your personal and financial information is fully encrypted and is never shared with any third party.
Go to Account Settings and look for the 2FA option under the "Security" section. Once enabled, you'll receive an OTP on your mobile every time you log in — adding an extra layer of protection.
Change your password immediately and enable 2FA. Then email support@hibji.bet to report the issue. Our security team will act quickly.
Mobile App
download page Go to the download page and get the Android or iOS version. On Android, download the APK and install it (you'll need to allow installation from unknown sources). On iOS, install it directly from the App Store.
Yes, the app has all the same features as the website — live betting, casino, deposits, withdrawals, everything. In fact, the app loads faster and also supports push notifications.
New APK for Android Download Page Download and install it over your existing version to update. On iOS, update via the App Store. You may also receive an update notification when you open the app.
Support & Contact
Click Live Chat on the website or app for 24/7 support. To contact us by email, write to support@hibji.bet. Support is available in Bangla.
To submit a complaint, send us a detailed message at support@hibji.bet. We aim to respond within 24 hours. For urgent matters, please reach out directly via Live Chat.
Yes, Hibji's support team speaks Bangla. Our entire support system is designed with Bangladeshi users in mind and operates fully in Bangla.
Why Choose Hibji
Why millions of Bangladeshis come back to Hibji every day.
100% Secure Platform
Your data and funds are fully protected with SSL encryption and licensed operations.
Fast Payment Processing
Withdrawals to Mobile Pay and Nagad are processed in just 15–30 minutes — the fastest payment speed in the country.
Live Betting Experience
Bet on live matches at real-time odds — cricket, football, and 20+ other sports.
Exciting Bonuses
Welcome bonuses, cashback, free bets — offers available for both new and existing members.
Easy Mobile App
Smart app for Android & iOS — fast loading on low data, with a Bengali interface.
24/7 Bangla Support
Day or night, our Bangla-speaking support team is always here to help.
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